Victoria's Web
Complaints

Complaints

Unhappy with our service? We want to know and put things right where we can. This is a formal service-recovery route — not a public review and not light process feedback.

  • Email [email protected] with subject “Complaint”, or call +31 223 796 084.
  • Please include: your name, company, what the complaint is about (project/invoice/website), what went wrong, and what you expect from us.
  • We acknowledge receipt as soon as reasonably possible, usually within two working days, and say who will follow up.
  • We handle complaints confidentially within Sunny Group B.V. / Victoria's Web.
  • Only want to say how a process felt? That can be an optional process question after an enquiry — that is not a complaint.
  • Want to leave a public review? That is a separate choice; we do not auto-send review requests from process feedback.
  • Privacy: see the privacy policy. Contract terms: see the terms page.

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Victoria's Web

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Victoria's Web · Operated by Sunny Group B.V. · Chamber of Commerce 42128925

PO Box 302, 1780 AH Den Helder, Netherlands